About Us
healthPrecision, Inc. is the leading provider of advanced decision support solutions to the global healthcare industry. We create innovative, intelligent, and integrated software to streamline critical functions in healthcare. Our solution – The Medical Brain® is a patient-centered platform that connects the patient’s entire healthcare ecosystem for seamless coordination of care, early detection, and facilitation of care management. The Medical Brain intelligently and continuously evaluates data from all sources to form an intelligent clinical picture that identifies issues in real-time and alerts patients and providers for rapid action. We are dedicated to helping clinicians, patients, and caregivers make better healthcare decisions.
healthPrecision offers great career opportunities which provide an exciting, fast-paced work environment and advancement opportunities. We have brought together a multifaceted team of leading experts in clinical practice, healthcare delivery, decision support, machine learning, data science, workflow, quality and compliance, behavioral sciences, and patient engagement to create the Medical Brain.
About the Position
Title: Client Success Associate
Location: Remote / New York City, USA (Company Headquarters)
Responsibilities
Medical Brain’s end users include patients of health systems/hospitals and physician practices. Our Client Success team is responsible for working with patients to help them download the MB, understand its features, and troubleshoot any technical issues. Typical Client Success Associate duties include:
- Communicate with patients via phone and text message to organize MB setup appointments
- Help patients download the MB mobile app to their iOS or Android devices (via phone)
- Help patients connect medical devices such as Blood Pressure meters and Glucose meters to their smartphones and the MB app (via Bluetooth® pairing)
- Troubleshoot any technical issues in download, access, device connections, and ongoing use
- Collaborate with technical teams to help troubleshoot issues patients may be experiencing with the MB app or devices
- Collaborate with Account Executives to assess practice’s needs for above patient interactions and resolve issues
- Assist the technical teams in developing the MB’s AI to continuously improve its quality of Spanish-English translations
Requirements and Qualifications
- Fluency in both Spanish and English (candidate must be bilingual)
- Associates degree or higher from an accredited US university
- 5+ years of experience in a direct consumer client support role
- Experience and knowledge working with smartphones (both iOS and Android)
- Ability to quickly identify problems and resolve issues or address consumers’ needs
- Ability to work in a fast-paced environment, handling a high volume of calls, emails, text messages, and live chat
- Experience in a healthcare setting, such as front desk at a physician practice or hospital, is preferred
Compensation: Base salary commensurate with experience, benefits, and perks.
Start Date: September 2024
Additional Notes: Must be a US Citizen or Permanent Resident with proper authorization(s) to work in the United States.
To Apply:
Send detailed resumes and references to AJoshi@healthPrecision.com
healthPrecision, Inc. is an equal opportunity employer and hires candidates regardless of age, gender, race, religion, or sexual orientation.